Overcoming barriers to help you access NDIS support

August 2, 2021

overcoming barriers

At Disability Plan Services, we believe that everyone should have the opportunity to achieve their goals. Our experienced team can help you if you are struggling to access support because of certain barriers such as stressful living situations, an unexpected life event, difficulty communicating or otherwise. 

Also known as specialist support coordination, complex case management is a type of support for those with complex circumstances. Through our complex case management program, we can help you to achieve your goals and live a happy, fulfilling life. We work closely with you to understand your barriers to receiving supports and develop a tailored complex case management program to suit your individual needs. 


What is complex case management and am I eligible?

Complex case management, or specialist support coordination, is a sub-category of NDIS support coordination. Support coordination is a capacity building support that is designed to help connect you with service providers and manage ongoing provider relationships. You can read more about NDIS support coordination in our blog

As defined by the NDIS, specialist support coordination “…is a higher level of support coordination. It is for people whose situations are more complex and who need specialist support. A specialist Support Coordinator will assist you to manage challenges in your support environment and ensuring consistent delivery of service.”

You may be eligible for NDIS funding for complex case management if you have a barrier that is preventing you from accessing support such as a complicated living situation, difficulty communicating, or living in a household with multiple family members who have a disability. Complex case management is designed to help address these barriers and reduce any complexities that are preventing you from achieving your goals. Whether you live at home with parents or guardians who also have a disability, you suffer from a mental health illness or you’re in supported independent living NDIS, the team at Disability Plan Services have the expertise to help make the most of your plan.  

This type of support is implemented by a specialist NDIS support coordinator. A specialist support coordinator works with you and your family by addressing the complex barriers in your life and provide you with the knowledge and support needed to access your supports. 

To identify if you may be eligible, speak to the team at Disability Plan Services


NDIS support coordination qualifications 

At Disability Plan Services, you can feel confident knowing you are in capable hands with our qualified specialist NDIS support coordinators. With backgrounds in specialist fields including allied health and psychology, our experienced team have the skills and expertise to assist you in a range of areas including accessing supports for mental health or behaviour. 

If you are in a difficult living situation, our support coordinators can help by building capacity and resilience for when stress levels rise, and communication breaks down. Their experience and expertise with the NDIS means they know how to respond in crisis situations. 

Our specialist support coordinators will also help facilitate access to required supports to help you live a normal and fulfilling life. They will work together with you, openly and honestly, to identify what special supports are best suited to your needs and assist you to access those supports with your funding.

Learn more about the role of support coordinators in our blog


You are not alone

It’s important to remember that you are not alone on this journey. The team at Disability Plan Services has helped hundreds of individuals, all with unique challenges and goals. 

Our complex case management program always puts your health and wellbeing first and ensured you have everything you need to get the most of your plan funds. If you have a disability that affects your ability to physically reach us, then don’t worry – we will bring our team to you, like we did with our client Zoe. Alternatively, if you are experiencing an unfortunate crisis, our team can act quickly to connect you with the specialist support you need. 


Want to know more about complex case management? Get in touch with our friendly team by calling 1800 312 870 or email info@disabilityplanservices.com.au