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A registered NDIS service provider you can trust

At Disability Plan Services, we’re focused on improving the quality of life of people with disabilities because we believe everyone has the right to receive the support they need.

After her own family experiences with disability, our founder and director Alexandra Shaw established Disability Plan Services as a way of helping others in the community who are on the same journey.

We build relationships with the local community, health professionals, service providers and most importantly, you, to deliver the best possible outcomes to help you live a fulfilling life.

We’re more than NDIS service providers. We’re your partners on this journey. You can count on us to be there for you whenever you need support.

Find out more about how Disability Plan Services can assist you today:

Our vision

We’re an experienced team of NDIS Plan Managers and Support Coordinators who share a people-first focus. We’re passionate about helping our local community and are always committed to ensuring your safety and security are the number one priority.

We dream of a community where everyone has equal opportunities, choice and control over the disability support and services they receive.

By listening to what you want, asking the right questions and taking the time to understand you, we can help you to achieve your goals and the life you deserve.

How we can help

The National Disability Insurance Scheme has dramatically changed the way people living with disability access their services and support with the introduction of NDIS plans.

Disability Plan Services can help you to understand all aspects of your NDIS plan and ensure you are getting all the funding and supports you need.

As a registered NDIS provider, we step in to make your life easier. Whether it is paying your providers for supports, keeping track of our funds, managing financial reporting or helping you to choose providers, we take the stress out of the NDIS.

Meet the team

Although we all may come from unique and varied backgrounds, everyone at Disability Plan Services shares the same values and passions. For all of us, this is so much more than a job. We take great pride in what we do and promise to never stop doing everything we can to help you.


Mel was naturally drawn to a career in plan management, due to her highly organised and efficient nature. She loves getting to know new clients, and thrives on completing her work quickly and effectively. In fact, Mel even loves cleaning and organising in her spare time! She is the ideal person to trust with NDIS plan management.


Helen brings a wealth of knowledge, with many years of experience in the disability sector, as well as her lived experience caring for a daughter with disability. Helen thrives on seeing the difference she can make in peoples’ lives with her agile approach to psychosocial recovery coaching. She is a dedicated problem-solver, resulting in great outcomes for her participants.


Based in Toowoomba, Steve is dedicated to connecting the people of remote southern and western Queensland with quality disability support, and seeing them thrive. He is known for his empathy, and his commitment to following through. Steve is also an animal lover – with 3 sheep, 11 chickens, 2 roosters, a dog and a cat!

Alexandra Shaw

Alex understands first-hand what it’s like for families living with a disability. After founding four community support and respite programs in Brisbane’s Bayside, Disability Plan Services is Alex’s vision for providing a solution to Plan Management led by a team of real people who all share the same passion and experience.


With a background combining Customer Service, Banking and Support Worker roles, Lisa has all the qualities of a supportive, helpful, efficient Plan Manager.

Lisa takes great personal pride in securing the best outcomes possible for her participants – always putting people first and treating them with the respect they deserve.


Since a young age, Jack has been helping people to get the most out of their funding. Jack is a very experienced Plan Manager with a positive, can-do attitude that always delivers the best outcomes for our clients. A reliable and knowledgeable asset to the team, our community know they can always turn to Jack for help.

Find out more about Disability Plan Services