Real testimonials – Desley and Peter get support when they need it most

April 11, 2022


If you are considering Disability Plan Services as an NDIS provider, it helps to read testimonials from real customers to learn of their experience. 

During uncertain and difficult times, you want to feel assured that a professional and qualified service provider, has your best interests at heart. That’s why choosing the perfect provider is a key part of your journey with the NDIS. 

One way to ensure you’re engaging a credible provider is to check customer reviews and testimonials about the business and its employees. 

If you are new to the NDIS, like our clients Desley and Peter were, it may help to read their story and learn of their experience with Disability Plan Services.


Desley and Peter’s Journey

We recently spoke with Desley about her experience with Disability Plan Services. Desley’s husband, Peter, is currently receiving NDIS Plan Management services from Disability Plan Services. Peter was diagnosed with early onset dementia in October 2020 after a few stressful months of testing and waiting for an answer. Desley recalls the diagnosis as an extremely difficult time in the couple’s lives which was heightened further due to the difficulties of the global COVID pandemic. 

After Peter’s diagnosis, Desley began reading provider testimonials to find a plan manager that aligns with their needs and applying for support from the NDIS to help get Peter the best treatment and assistance possible. 

With no prior knowledge into the complexities of NDIS funding, Desley found herself confused and decided to reach out to Disability Plan Services for plan management.

“I don’t think we ever thought we would be requiring NDIS funding,” Desley said, “It was a very hard time when we received the diagnosis and I found navigating the NDIS and paying providers to be an added stress on top of an already stressful time.” 

Desley and Peter approached Disability Plan Services in May 2021 to get assistance with better utilising Peter’s NDIS plan and to have their payments to providers such as occupational therapists and personal carers organised on their behalf. 

“We were tossing up between a few plan managers but when I first met with Jack from Disability Plan Services, I could just tell it was the right fit. Jack was the first plan manager to properly address Peter and show a genuine willingness to help.”

Over their time with Disability Plan Services, Desley says there is one moment that stands out to her as a testament to Jack’s ability as a plan manger. 

“I reached out to Disability Plan Services recently to help get home nursing as soon as possible. Within 24 hours, Jack had organised a nurse to arrive at our doorstep and ensured the entire process was covered by our NDIS budget. It is really nice to know that they have our backs and can get help to us when we need it.” 

Overall, Desley says that it is the team at Disability Plan Services’ willingness to help during such a stressful time in their life that she values and appreciates most. 

“It has been such a relief not having to worry about paying accounts and being secure in the knowledge that everything is being taken care of. Everyone I have spoken to at Disability Plan Services has been so knowledgeable, open and compassionate and they’ve made me feel a lot better about everything,” Desley said. 


How can Disability Plan Services help you and your loved ones?

If you or your loved ones require support in day-to-day life living with a disability, Disability Plan Services can help on your journey. 

At Disability Plan Services, we understand how overwhelming it can be to be suddenly introduced to the NDIS and the many requirements that come along with it. To achieve your goals, we believe that everyone needs a little support from people they know and trust. 

Our experienced support team are your partners on this journey and work closely with you to provide personalised recommendations to help you or your loved one achieve their goals. We take the time to get to know you and understand your needs so you can rest assured that we’re always doing what’s best for you.  

Looking to learn more about what our clients have to say about us? You can read more client testimonials and customer reviews and see our ratings in our blog!

Choosing to have your plan managed by Disability Plan Services comes at no extra cost to you or your NDIS budget. When you request plan management at your planning meeting, additional funds are provided to you for this service. We’ve got a team of experts servicing the South East Queensland waiting to help people just like you. So, if you have recently started your NDIS journey and are looking for a helping hand along your journey, contact Disability Plan Services by clicking here.