How Disability Plan Services can help you achieve your desired NDIS outcomes

March 7, 2022

NDIS Outcomes

At Disability Plan Services, we know what it takes to ensure our clients are feeling happy and satisfied after engaging our services. We’ve got the knowledge and expertise to ensure you meet your desired NDIS outcomes.

At Disability Plan Services, we know that being a registered NDIS provider is much more than just providing services and supports. For us, it’s all about ensuring our clients are meeting their desired NDIS outcomes, and feel supported, nurtured and empowered at every step of their journey. 

We have a team of NDIS Plan Managers and Support Coordinators who share a people-first focus. We’re passionate about helping our local community and are always committed to ensuring your safety and security are the number one priority. We dream of a community where everyone has equal opportunities, choice and control over the disability support and services they receive. By listening to what you want, asking the right questions and taking the time to understand you, we can help you to achieve your goals and the life you deserve.

So, how do we ensure we’re meeting your desired NDIS outcomes?

We are a registered NDIS provider

As a registered NDIS provider, we have been approved by the NDIA to deliver NDIS funded services. This means we have been verified by the NDIS Quality and Safeguards Commission and are able to claim our invoices with the NDIS directly. It also means our business has undergone a detailed audit to prove its suitability to work within the NDIS and its guidelines. As a registered NDIS provider, we’re also required to adhere to the NDIS Price Guide, and must follow a stringent set of rules and regulations while providing support and services. While unregistered disability providers still have to follow certain rules and regulations, you can rest assured knowing that we follow the specific laws, guidelines and policies outlined by the NDIS to ensure your experience with us is first-class.

Our team has undergone rigorous checks to ensure we meet our clients’ needs

Disability Plan Services was founded by Alexandra Shaw after her own family experiences with disability. Alexandra’s close experience with disability in her personal life allows her to have an innate understanding of the kind of care, supports and services disabled people need to meet their NDIS outcomes. This understanding means she has cherry-picked the best plan managers and support coordinators to help you achieve the best outcomes possible. 

You can learn more about our team, their qualifications and their work history here

We support the NDIS Outcomes Framework

At Disability Plan Services, we support the NDIA’s decision to maintain the NDIS Outcomes Framework. This framework tracks how participants are progressing during their time in the NDIS by asking questions about how their lives have changed in areas such as daily living, choice and control, health and wellbeing, relationships, community participation, work and learning.

The responses – which are kept anonymous to protect the identity of NDIS participants – are helping the NDIA understand how the NDIS is making a tangible difference in people’s lives, while identifying areas that need improvement within the Scheme. The data the NDIA receives from participants and their families is then broken down into areas, so NDIS registered providers like us can assess the satisfaction of participants in the areas we work. While this data is mainly collated for the NDIA so they can reflect on what areas of the NDIS needs improvement, Disability Plan Services uses it as a tool to see if there are any changes we can implement in our business to improve NDIS outcomes for participants.

Little daughter giving her disabled father a high fiv

Testimonials from NDIS participants using Disability Plan Services as a provider

When researching an NDIS provider, it’s important to hear from real customers and their experiences. So, we’ve told you what we think of our own values and services – now hear what our community is saying about us! 

“Disability Plan Services does a great job in Support Coordination and Plan Management. I love your team approach and you are good people. I know that you want the best for me. I love your staff and feel like I am treated with decency and respect.”

  • Linda N

“Disability Plan Services has given our family more of an understanding about how our son’s NDIS Plan works and has helped us to reach our goals. We now know more about what our son needs to live a better quality of life.”

  • Samuel A

“We have been really happy with Disability Plan Services throughout our son’s first plan, and we will happily continue to use Disability Plan Services going into our son’s next NDIS Plan.”

  • James D


If you want to learn more about NDIS outcome measures or about the services we provide, contact us here