How to Prepare for Your First Support Coordination Meeting

December 17, 2025

Your first Support Coordination meeting is an important step in getting the most out of your NDIS plan. It’s your chance to talk about what matters to you, what you want to achieve and how you’d like your supports to work.

If you’ve never had a Support Coordinator before, it’s normal to feel unsure about what to expect. The good news is that a little preparation can make the meeting relaxed, clear and helpful.

Here’s how to get ready.

Preparing for your first Support Coordination meeting is an important step in making the most of your NDIS plan. Support Coordination helps people with disability understand their funding, connect with the right providers and work toward meaningful goals.

By thinking about your goals, gathering key documents and preparing questions in advance, your first Support Coordination meeting can be relaxed, empowering and focused on what matters most to you. This guide explains how to prepare for a Support Coordination meeting so you can feel confident, informed and supported from the start.

1. Think About Your Goals

Your Support Coordinator will ask about your goals so they can make sure the right supports are in place.

You don’t need to have perfect goals, just think about what you want life to look like.

This could include things like:

• Being more independent at home
• Building social connections
• Improving daily living skills
• Getting support with communication
• Finding stable routines
• Joining community activities

Write down anything that feels important, even if it’s small.

Preparing a little before your first Support Coordination meeting can help you feel confident and in control. The more your Support Coordinator understands about your needs, goals and preferences, the better they can support you.

2. Gather Any Useful Documents

Bring anything that helps explain your current situation. For example:

• Your current NDIS plan
• Recent reports (OT, physio, speech, psychology, GP)
• A list of current providers
• Any schedules, routines or support notes
• Letters from therapists or doctors
• Previous goals, if this isn’t your first plan

Don’t worry if you don’t have all of these — they’re helpful, not essential.

3. Think About What’s Working (and What Isn’t)

Your Support Coordinator needs to understand what’s going smoothly and what causes stress.

Ask yourself:

• Are there supports you love?
• Are there supports that aren’t meeting your needs?
• Do you feel overwhelmed managing appointments or providers?
• Is there anything in your daily life that feels harder than it should be?

This helps your Support Coordinator understand where to start.

4. Make a List of Questions You Want to Ask

It’s easy to forget things on the day, so jot your questions down. You might ask:

• How often will we meet?
• What can you help me with?
• How do I contact you if something changes?
• Can you help me prepare for my next plan reassessment?
• How do we track progress?

Nothing is a silly question – your Support Coordinator is there to help.

5. Bring Someone You Trust (If You Want To)

You’re welcome to bring a family member, friend, partner or advocate. Some people feel more confident when someone familiar is with them. Others prefer to meet one-on-one. Both options are perfectly fine.

6. Think About the Life You Want, Not Just the Supports

Support Coordination isn’t only about organising services — it’s about helping you live your life your way.

Before the meeting, it may help to reflect on:

• What makes you feel happy or supported
• What you want more of in your week
• Any barriers that stop you from doing things
• How you’d like your routines to improve

Your Support Coordinator can then help build a plan that makes sense for you.

7. Relax — It’s Your Meeting

Your first Support Coordination meeting is about you.

• You don’t need to know the NDIS rules.
• You don’t need to understand every support category.
• You don’t need to say everything perfectly.

Your Support Coordinator will guide you through the process step by step, at your pace.

If you’d like help getting started or want to learn more about Support Coordination with Disability Plan Services, we’re here to help whenever you’re ready.